We are a team of Strategists, Researchers, & Designers with the mission to bring empathy into everything that we do at RBC

We Stay Hungry.
We Stay Foolish.

The inaugural X1 Conference 2020 stems from our team’s collective curiosity about various design and research disciplines, which we hope will inform and enrich our practice as well as individual personal development by learning from leading experts in the industry.

X1 Conference
Speakers & Facilitators

We are extremely grateful with the experts and thought leaders who are joining us from Canada, Luxemburg, and Denmark.

Marc Sniukas

Dr. Marc

Sniukas

Head of Innovation, Deloitte

Vanessa Rementilla

Vanessa

Rementilla

Executive Director XD, Cineplex

Anne Kjær

Anne

Kjær

Founder SPECIFII®

Chenny Xia

Chenny

Xia

Co-founder, Gotcare

Jake Janosik

Jake

Janosik

Head of Design, Snaptravel

Lisa Helm

Lisa

Helm

Director Marketing, RBC Ventures

Our Team

Opening ourselves to another’s experience, we connect and find unseen patterns & problems. With this clarity, we create new things for the good of all.

Hannah

Kim

Innovation & Culture Lead

Nicole

Hiller

Product Designer

Dave

Carson

Product Designer

Anne

Warner

Strategy & Research Lead

Drew

Close

UX-UI Lead

Urvashi

Sharma

Product Designer

Noor Ul

Ann

BE Researcher

Taylor

Nguyen

UX Researcher

Jessie

Sun

Product Designer

Andrés

Ospina

X1 Founder

Our Playbook

Teams need plays.
Coaches need playbooks.

These tools help our team facilitate, craft, and deliver consistent value across a variety of innovation and experience design projects.

This Playbook is not a set of standards, it’s a set of tools. And not just any tools; the Playbook is a big whopping set of 70+ Human-Centered Research & Design tools. Tools that our team has used, tested and honed for over three years in all sorts of business contexts. That’s over one-hundred RBC engagements!

This playbook was developed with ❤️ and a noble purpose 🙏 by the Research and Design leaders and practitioners from the X1 (Xperience First) team.